Legal

Refund Policy

Last updated: January 1, 2025 · NovaSpark LLC

We stand behind the quality of our work. If you are not satisfied, we want to make it right. Please read our refund terms carefully before purchasing.

1. Our Commitment

At NovaSpark LLC, we are committed to delivering high-quality digital marketing services. We understand that investing in your business is a serious decision, and we take that responsibility seriously.

2. Monthly Subscription Refunds

For monthly subscription plans (Starter, Growth, Pro, Elite):

You may cancel your subscription at any time — no long-term contracts required
Cancellations take effect at the end of the current billing cycle
We do not offer prorated refunds for partial months of service
No refunds are issued after work has been delivered for the current billing period
Access to services continues until the end of the paid period

3. 7-Day Satisfaction Guarantee

For new clients only, if you are unsatisfied within the first 7 days of your first payment and no significant work has been delivered or initiated on your behalf, you may request a full refund by contacting us at billing@novaspark.com.

This guarantee applies to your first month only and is not available for subsequent billing periods.

4. One-Time Project Payments

For one-time project payments (custom website builds, audits, etc.):

A 50% deposit is required to begin work — this deposit is non-refundable once work has started
The remaining 50% is due upon project completion and approval
If NovaSpark fails to deliver the agreed scope of work, a full refund may be issued at our discretion

5. Non-Refundable Situations

Refunds will NOT be issued in the following cases: after significant work has been delivered, after the 7-day guarantee period has expired, for dissatisfaction based on results (e.g. SEO rankings, ad performance) that are outside our direct control, or for services already rendered and accepted.

6. How to Request a Refund

To request a refund, please follow these steps:

Email us at billing@novaspark.com
Include your full name, order number, and reason for the refund request
Our team will respond within 2 business days
Approved refunds are processed within 5–10 business days to your original payment method

7. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or credit card provider. We are committed to resolving disputes fairly and quickly. Please note that fraudulent chargebacks may result in permanent account suspension and may be reported to relevant authorities.

8. Disputes

If you have a concern about a charge or service, please reach out to us directly at billing@novaspark.com. We aim to resolve all disputes within 5 business days.

9. Contact

NovaSpark LLC
Billing: billing@novaspark.com
Support: support@novaspark.com
Website: novaspark.com